One of the keys today for providing first class customer support is putting more support capability into the users hands, providing what is called ‘Self-Service’ capability.

Enabling users in this manner allows them to resolve their problems more efficiently and allows your resources to focus on more critical customer and product support.

Our guest for this show is David Weiss, CEO of Numara Software, which provides a comprehensive line of service management software to small and medium size businesses.

This is an opportunity to learn more about the state of the art in web-based help desk and asset tracking software including the latest in knowledgebase technologies.

Learn more about the details of this show or download the file for Help Yourself: A Self-Service Strategy For Help Desks

Listen Now:

 Help Desk Tools [53:28m]: Play Now | Play in Popup | Download

Posted by Steve Rucinski | | Permalink

1. David’s show and services can be very helpful to anyone suffering from an IT backlog - and we all know that today - it IS a self-service world. I will be looking into it further. Thank you!

   Comment by Chris — 11/29/2006 @ 4:27 pm

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