By now you may be asking yourself, “What is Unified Communications?” For starters, it’s a technology that brings together your phone, conferencing and messaging capabilities in a way that allows you control of them from any device, anywhere.

Our featured guest in this Episode of The Small Business Trends Radio is Geoffrey Baird, Vice President and General Manager of Avaya. Unified Communications means business - and Geoffrey explains why. This technology can save you money, prevent lost productivity and give you a leg up on your competitors.

Topics include:

• What can Unified Communications do? — Examples of the convenience it provides would include turning your cell phone into your office phone, checking your email from your cell phone, using your laptop to initiate a conference call or responding to an instant message via video.

• What size business will this work for? — Every business can benefit, even companies with as few as ten employees. And for small business in particular, there are different capabilities for your specific needs and they are ever evolving for additional future conveniences.

But that’s just a small portion of what Unified Communications has to offer to small business and in this interview, Geoffrey explains them all. He also explains how these services can assist those in a work from home environment as well.

Would you like to learn more? To hear about all of the many different functions, services and pricing click the red and yellow player below to listen to Geoffrey’s full interview.

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 Unified Communications: What's In It For Small Business? [30:08m]: Play Now | Play in Popup | Download

Posted by Staci Wood | | Permalink

1. We are using a form of unified approach at Blue Chip Café & Business Center with a dedicated high speed internet connection with WLAN and state of the art IP phone system with a quality of service level. We have a switch board function on our computer and you could call via the system on your mobile smartphone.

   Comment by Martin Lindeskog — 3/12/2008 @ 7:25 pm

2. For someone on the go, this seems like an ideal solution and the cost seems reasonable as well. Turning your cell phone into an office phone could be helpful to those running their businesses from home as well and it sounds like it has some nice features. Anyone out there using Avaya’s services?

   Comment by Chris — 3/13/2008 @ 3:45 pm

3. This does sound like it would keep employees more productive. I like the fact that employees can easily work from home if the need arises. For employees with children, I’m sure this is a bonus especially during the flu and cold season. They can be home with their kids and still get important work done.

   Comment by Amanda — 3/17/2008 @ 9:39 am

4. I have heard about Avaya’s services. This certainly is a service that needs to be looked into—sounds great!

   Comment by EJMalyn — 3/25/2008 @ 8:27 pm

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