Small Business Trends Radio

Cutting Through VoIP Hype

Managing, TechnologyAugust 18, 2009By

Brent Thomson: Cutting Through VoIP HypeVoice over Internet Protocol, or VoIP as it’s commonly referred to, is usually far too confusing for many people to even begin to understand.

The industry is filled with jargon and lots of incomprehensible-sounding technology which can scare those less educated about the topic away from actually exploring it as a viable option for their small business.

Jive CommunicationsBrent Thomson, CEO of Jive Communications, joins hosts Anita Campbell to demystify VoIP and discuss the advantages it offers over standard telephones for small businesses having 1 to 40 employees.

Below are the questions we asked Brent in this episode:

  • (1:56) First Brent, can you tell us a bit more about yourself and your background?
  • (2:41) How did you come up with the name?
  • (3:15) For listeners who may not know, can you tell us briefly – what is VoIP?
  • (3:57) What is it? What is PBX? And what are some of the features from each that a small business owner should know?
  • (5:18) When you call an office and there’s an automated attendant and choices – that’s a PBX, correct?
  • (5:56) Why is VoIP a great option for small businesses?
  • (7:24) How big of a business do you have to be to receive the benefits and services of VoIP?
  • (8:21) What’s needed to set up a VoIP phone system?  How do you get started?
  • (9:05) What is involved with the VoIP adapter?
  • (10:48) What should you be looking for in a VoIP carrier?
  • (11:58) What is the difference between a small business VoIP service and a commercial VoIP service?
  • (16:11) Will my company need IT staff if I want VoIP?
  • (16:59) What are the biggest concerns you hear from people about VoIP?
  • (18:48) Can you talk about data and matrix tracking information?
  • (20:29) How else can VoIP affect a small business in a positive way?
  • (22:55) What is so different about Jive Communications that sets you apart from all the rest?
  • (24:29) Where is the company located?
  • (24:34) How big is Jive Communications?
  • (24:54) If you had to list the essential phone features that every small business must have, what would they be?
  • (26:31) Brent, where can people find out more on the web?

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- Listen to Brent’s full interview now by clicking the red and yellow player below -


6 Responses to “Cutting Through VoIP Hype”

  1. bizsugar.com Says:

    Cutting Through VoIP Hype | Small Business Trends Radio | Small Business Advice…

    Voice over Internet Protocol, or VoIP as it’s commonly referred to, is usually far too confusing for many people to even begin to understand.

    The industry is filled with jargon and lots of incomprehensible-sounding technology which can scare those les…

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  3. Martin Lindeskog Says:

    I think that VoIP is the way of the future. We used it at our meeting place as our only telephone source, including a switchboard feature and wireless local area network integrated in our computer system. We didn’t have a regular landline so to speak.

    Could use a mobile phone making calls through Jive VoIP?

  4. Brent Thomson Says:

    @Martin Lindeskog

    If you have a smart phone with a SIP softphone, you should be able to use it with Jive.

  5. Martin Lindeskog Says:

    Brent Thomson,

    Thanks for the information. SIP is standing for Session Initiation Protocol?

  6. RedHotFranchises Says:

    The biggest advantage of VoIP phone over a traditional landline is cost, and the disadvantage is quality, Services like VoipDiscount allows you to make free calls to The United States and lots of other selected countries.
    MagicJack is also a good Voip device that lets you plug into your regular telephone to your PC without a landline, although its capabilities are less than the PBX it is very simplified.

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