Small Business Trends Radio

How to Protect Your Business When Accepting Payments

Managing, TechnologyJanuary 10, 2012By

Brian GoudieWhen it comes to accepting payments for your small business, security for both your business and your customers is crucial. Protecting your business and your customers when accepting payments should be your number one priority.

First DataBrian Goudie, Senior Vice President and Small Business Center Director, First Data, oversees the company’s Small Business Center and focuses on the broad spectrum of payments issues small businesses of all types face – from payment acceptance and processing decisions to emerging data security threats and mobile commerce opportunities. Brian joins Anita Campbell and Brent Leary to share First Data’s latest “best practices” for ensuring maximum business and customer security when accepting payments.

Below are the questions we asked Brian:

  • (2:02) Brian, can you tell us a bit about yourself and your background and how you came to be in charge of this particular role at First Data?
  • (3:07) How would you describe the business that First Data is in?
  • (4:04) What are the security risks associated with accepting various forms of payment?
  • (10:02) What are the real risks of accepting online payments and how do they differ from other types of payments in the real world?
  • (13:13) What are some of the legal or industry requirements that small businesses should be aware of when accepting credit or debit card payments?
  • (16:08) You did a survey about the knowledge that small businesses have about security. What can you share with us about what the survey showed?  Is there a big knowledge gap there?
  • (21:26) There’s a new legislation called the Durbin Amendment.  What is the potential impact this can have on data security?
  • (22:54) Do you see anything else that will take effect in 2012 that will have some significant impact or incentives?
  • (26:19) How are the changes in mobile payments impacting the need for data security?  Do you see changes that have to be accounted for because of these changes to how we’re using mobile devices?
  • (28:39) Are there any tips listeners can put into effect right away to help them address some of the issues we’ve talked about today?
  • (30:22) Where can people find out more?

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Listen to Brian’s interview now by clicking the red and yellow player below

2 Responses to “How to Protect Your Business When Accepting Payments”

  1. Keeping Your Small Business Customer Payments Secure Says:

    [...] miss this informative 30 minute podcast interview.  Listen to “How to Protect Your Business When Accepting Payments” now. Padlock on Credit Cards Photo via [...]

  2. Kent Says:

    We had a problem with a recent US to UK invoice for our Video Storyboard Services Project with a London based Ad Agency…PayPal did not come thru for us.

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