Small Business Trends Radio

Six Simple Steps to Keeping the Peace

ManagingMay 8, 2012By

Susan SteinbrecherOne of the most challenging roles of an effective entrepreneur or small business owner is that of “peacekeeper.” The ability to effectively navigate conflict will ultimately propel you to grow – both professionally and personally.  As a leader without this ability, it can be extremely difficult to see projects through to fruition and successfully manage your team.

KenshoBusiness consultant, licensed mediator and Amazon bestselling author Susan Steinbrecher joins Anita Campbell in this episode to reveal the “Three Golden Rules” of engagement and the “Six Steps to Conflict Resolution.” Learn the secret to heart centered communication that will, more often than not, make the difference between positive and negative outcomes.

Below are the questions we asked Susan:

  • (2:47) Susan can you tell us a bit about yourself and your background?
  • (5:04) How does being a mediator relate to the workplace and executive coaching?
  • (7:10) Tell us about the concept of emotional intelligence?  What exactly is it and how does it relate to the workplace and why is it important to success?
  • (9:27) You say that there are two fundamental needs that must be met in any dialogue.  What are those and why?
  • (11:43) At the beginning of the show, I mentioned you would be talking about the “golden rules of engagement.”  What are those and how can a manager address those in any kind of a conflict situation?
  • (14:27) What about body language?
  • (18:25) Can we jump into the six steps to conflict resolution?
  • (23:49) Can you briefly summarize those six steps?
  • (26:16) What is heart centered communication?
  • (28:01) Where can people find out more about your new book and yourself?

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Listen to Susan’s interview now by clicking the red and yellow player below

4 Responses to “Six Simple Steps to Keeping the Peace”

  1. Managing Conflict Within The Workplace Says:

    [...] shares her secrets for communication in the latest Small Business Trends Radio podcast.  In the interview, conducted by Anita Campbell, Susan reveals the “Three Golden [...]

  2. Rita Reed Says:

    Oh, I agree to every word! I had the bad luck to work with an absolutely conflict amateur boss and this was awful! The atmosphere was so stressful that I had to quit. So learn to reduce conflicts. It’s necessary in every sphere of business or life in general.

  3. Arron Webster Says:

    When you freelance or own a business, your livelihood depends on your ability to sell your services. You need to be able to convince prospects that you are the best person for the job, and the communication secrets in this article will help you do this successfully.

  4. Darius Mendez Says:

    From my perspective, the issues surrounding conflict resolution can be best summed-up in three words…”Deal With It.” While you can try and avoid conflict (bad idea), you cannot escape conflict…The fact of the matter is that conflict in the workplace is unavoidable. It will find you whether you look for it (good idea – more later) or not. The ability to recognize conflict, understand the nature of conflict, and to be able to bring swift and just (notice I didn’t say fair) resolution to conflict will serve you well as a leader – the inability to do so may well be your downfall.

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