Small Business Trends Radio

Modern Etiquette Tips For Workplace Topics

Small Biz AdviceJanuary 31, 2008By

Court Cunningham on 5 Local Marketing Mistakes. So you’ve just landed a new job, began settling in and now it’s lunchtime. You go into the break room refrigerator. . .but what’s this? Your lunch has disappeared? What’s going on here?

Our featured guest in this Episode of The Small Business Trends Radio is Anna Post, Author and great-great-granddaughter of Emily Post. Anna is part of the team at The Emily Post Institute, created by Emily in 1946 and run today by third generation family members.

Emily’s work has continued to grow and now addresses many societal concerns – one of which happens to be business etiquette.

JumpUpTopics include:

  • The most common mistakes in etiquette? — How about the lunch that’s disappeared from the break room refrigerator? And isn’t that person speaking loudly on the cell phone annoying? Top that off with an appointment that showed up late and was preoccupied with a blackberry or some other form of technology the entire time. These are just some of the situations that Anna touches on. Do some apply to you? Anna provides some solutions for during the interview so you may want to listen.
  • How about technology etiquette? — What’s important to do here is to always think about HOW you’re using the technology. For instance, do you take calls during meetings and appointments? Do you send senseless office emails or useful business related ones? Do you insist that others attempt to use technologies that they are not familiar with just because you do and it’ll make life easier for YOU?

Anna blogs on modern day etiquette on her blog, which is affectionately named “What Would Emily Post Do?” She blogs about everything from culture to “green” weddings to – yep, you guessed it – business. And when it comes to that, what’s really important to realize is that many different “corporate cultures” exist nowadays. So what is casually accepted at one company may not be at another.

With that in mind, how do you navigate these varied corporate cultures? For starters, always be courteous and use common sense. But to get into the heart of the matter, click the red and yellow player below and listen to Anna’s full interview on the subject.


5 Responses to “Modern Etiquette Tips For Workplace Topics”

  1. Amanda Says:

    Anna offers some really good advice. I wish more businesses would concentrate on etiquette with their employees. I do not like going into a shop and hearing the employees talk to each other about their personal lives. Too much detail and I’ve often heard inappropriate things!

  2. Martin Lindeskog Says:

    Anna Post,

    You gave me good advice on business etiquette. Have you read Richard Gesteland’s book, Cross-Cultural Business Behavior?

    I will finish my comment with a funny twist regarding dining etiquette…


    All the Best,

    Martin Lindeskog – American in Spirit.
    Gothenburg, Sweden.

  3. Austin Says:

    I am contacting you through this contact form as there was no email address available. We would be interested in purchasing advertising on your blog Please get back to me using the email address I have entered if you would be interested in discussing this further.

  4. Chris Says:

    One particular piece of ettiquette advice I’d like to see more of a focus on was mentioned during this interview. . .and that is – when you’re in line at a retail shop, please do not allow employees to take telephone calls and address those before finishing your transaction and seeing you on your way.

    Also, I recently experienced this. A couple were applying for a credit card at a large department store during the Holiday season this year – and this was done at the register. First attempt took 15 minutes and was denied. Then made a second attempt with another individual on the account – another 15 minutes!

    Must this be done at the register during the Holiday season?

  5. EJMalyn Says:

    Really enjoyed Anna’s interview and can agree with all said except “common sense”. You can’t learn common sense, you either have it or you don’t. So Amanda, the employees you hear talking about their personal everything using very inappropriate language are the ones with no “common sense”. A business cannot teach employees “common sense”.

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