Have you ever noticed how detrimental “silent problems” can become? Things unspoken - they tend to eat away at people, situations and even business. One man has recognized how silent problems, problems that are being avoided, neglected and going unnoticed, are negatively impacting small businesses in very profound ways.
Rod Johnson, Speaker, Executive Business Coach and Author of “Without Warning: Breakthrough Strategies for Solving the Silent Problems Taking Aim at Your Organization,” joins hosts Anita Campbell and Brent Leary to share how business owners can significantly improve their organizations performance - by simply identifying and then resolving the silent problems that lie within.
Below are the questions we asked Rod:
- (7:08) First Rod, can you tell us a bit more about yourself and your background?
- (7:51) How would you describe being a business coach?
- (8:30) What IS the number one reason why businesses underperform?
- (9:39) What is the difference between working FOR your business and your business working for YOU? How would you characterize the difference between the two?
- (10:35) What is a “silent problem?” How is that different from a “loud” one?
- (12:52) Can you give us an example of a business owner experiencing a silent problem that is festering?
- (16:49) How long does it take for one of those silent problems to become “loud” and noticeable for people?
- (18:03) Who, typically, notices these problems first and feels like something should be addressed?
- (18:34) How long before they communicate that?
- (19:49) What are some of the best ways that an employee can bring this to the attention of an owner who doesn’t like to hear about problems?
- (21:12) Suppose a small business owner identifies a problem and the problem is that the organization’s manager is actually a brother-in-law . . . what can you do?
- (23:21) So, businesses started with friends or family businesses, do they have more opportunities to develop “silent problems” than a company that isn’t structured like that?
- (24:32) What are a couple of steps that business men and women can take to identify these “silent problems” within an organization?
- (25:53) Are these silent problems more critical than visible ones? Or do they not reach that impact until they become more visible?
- (26:58) Any final thoughts to share with the audience before we finish?
- (27:50) Rod, where can people find out more?
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- Listen to Rod’s full interview now by clicking the red and yellow player below -